Business and Professional Skills
Telephone Etiquette
Course description
The main objective of this session is to help you learn about telephone etiquette. By the time the session is over, you should be able to understand why telephone etiquette is important in your job; project a professional image on the phone when you make and receive calls; handle holds, transfers, and voice mail effectively; deal properly with difficult callers; and conclude calls successfully.
Course Duration: 24 min
Learning objectives:
At the completion of this course, the participant will be able to:- Understand why telephone etiquette is important in your job
- Project a professional
- Image on the telephone when you make and receive calls
- Handle holds, transfers, and voice mail effectively
- Deal properly with difficult callers
- Conclude calls successfully