Telephone Etiquette

Course description

The main objective of this session is to help you learn about telephone etiquette. By the time the session is over, you should be able to understand why telephone etiquette is important in your job; project a professional image on the phone when you make and receive calls; handle holds, transfers, and voice mail effectively; deal properly with difficult callers; and conclude calls successfully.

Course Duration: 24 min

Learning objectives:

At the completion of this course, the participant will be able to:
  • Understand why telephone etiquette is important in your job
  • Project a professional
  • Image on the telephone when you make and receive calls
  • Handle holds, transfers, and voice mail effectively
  • Deal properly with difficult callers
  • Conclude calls successfully

Associated libraries

This course is included in the following libraries. Click on any library name to learn more.
All-Access: Business Skills
All-Access: Sales & Service
Communicating Effectively at Work
Customer Service
Remote Worker Training for Supv/Empl