Sales and Service
Identifying Customers’ Needs
Course description
The objective of this online employment training course is help trainees identify and meet customers’ needs, an important step in creating loyal customers. At the end of this training session trainees will be able to recognize the importance of correctly identifying customers’ needs, ask the right questions to accurately identify needs, identify and take advantage of cross-selling opportunities, and present products, services, and solutions that meet customers’ needs.
Course Duration: 20 min
Learning objectives:
At the completion of this course, the participant will be able to:- Recognize the importance of correctly identifying customers’ needs
- Ask the right questions to accurately identify needs
- Identify and take advantage of cross-selling opportunities
- Present products, services, and solutions that meet customers’ needs