How PNI HCM streamlined HR compliance across 20 states with HR Hero
PNI HCM has spent over 25 years supporting clients with comprehensive HR solutions. As regulatory demands increased across multiple states, their team faced growing challenges with an outdated platform that was difficult to navigate and lacked reliable information. To better serve their clients, they adopted BLR’s HR Hero®, a centralized compliance solution that improved the accuracy and speed of their internal processes. The platform has become a daily tool for their HR advisors, helping them save time, reduce manual research, and deliver timely, state-specific guidance with confidence.
About PNI
For over 25 years, PNI has delivered end-to-end payroll and human capital management services to clients across more than 20 states. From talent acquisition to retirement solutions, their experienced team supports organizations with payroll, HR guidance, benefits administration, time and attendance, and back-end support such as general ledger and 401(k) feeds. To maintain this high level of service, especially across a multistate client base, PNI prioritizes providing accurate, timely, and tailored HR support.
PNI by the numbers
- Founded in 1998
- Serving clients in 20+ states across the nation
- Supporting 16+ industries like construction, education, manufacturing, and restaurants
Changing state requirements
As a trusted HR partner to clients across the country, Kyle Wade, CHRO, and Judy Drucker, Senior HR Advisor needed a dependable way to stay ahead of rapidly evolving employment laws. PNI’s advisory team regularly meets with clients to discuss compliance updates, policy changes, and workforce strategy. However, with clients in more than 20 states, keeping up with shifting state-specific requirements was a constant challenge.
“With the prior organization that we used, we weren’t as confident that the material was current, that it was up to date, and it just wasn’t as easy to use,” said Kyle. Their previous platform made it difficult to locate the information they needed. It lacked clarity, was not easy to use, and often left the team questioning whether the content was truly current. Preparing for client meetings required extensive manual research, taking valuable time away from high-impact advisory work.
PNI recognized that, to deliver timely and proactive guidance, they needed a centralized resource. It had to offer accurate and current HR information across all jurisdictions, in a format that was intuitive, reliable, and easy to share with clients.
Confidence in compliance information
PNI turned to HR Hero®, BLR®’s solution suite of compliance and legislative tools. The transition allowed their team to consolidate key resources into one intuitive platform, saving time and improving confidence in the accuracy of the information they provide to clients.
Utilizing tools like the State Law Chart Builder, Federal and State Topic Analysis, HR Laws, and the Employee Handbook Builder, the PNI team can quickly access the latest guidance by topic and jurisdiction. “It makes us look like the HR hero,” said Judy. She further explained that the information in HR Hero allows them to prepare for client meetings more efficiently and deliver personalized, state-specific updates with confidence.
The dashboard customization features have been especially valuable for PNI. Judy and Kyle tailored their view to highlight the tools they rely on most, enabling fast access to everything from policy templates to compliance alerts. For Judy, the platform has become an essential part of her daily workflow. “I open it every morning,” says Judy. “It’s kind of my one-stop shop to go to pre-meeting,” she explained.
The HR news content has also become a go-to resource for the team. Judy shared that she often uses the latest articles to guide conversations with clients, especially when they include actionable next steps. This helps her bring immediate value to advisory meetings and reinforces PNI’s role as a proactive HR partner.
By centralizing trusted content and making it easier to navigate, HR Hero has helped PNI spend less time researching and more time supporting clients with meaningful, compliant, and timely guidance.
Looking ahead with new tools and a stronger partnership
As PNI looks ahead, they are exploring additional tools within the BLR ecosystem to deepen the value it delivers to clients. The eNewsletter offers a way to simplify how they curate and share timely updates. Both Judy and Kyle appreciate BLR’s commitment to innovation and its openness to feedback. They’ve already seen how the platform evolves to meet users’ needs, and they view BLR as a long-term partner in helping their team stay efficient, informed, and proactive. With HR Hero, they feel equipped to continue providing strategic, compliant support in an ever-changing HR landscape.
“We’re thrilled to hear that there’s some changes happening with some of the tools, some of the user interface, that just continuously shows their commitment to making sure that they’re giving us the tools that we need to be successful.” – Kyle Wade
