Course description

Workplace violence is a major concern for employers and employees nationwide. It can affect and involve employees, clients, customers, and visitors. Research has identified factors that may increase the risk of violence for some workers at certain worksites. Such factors include exchanging money with the public and working with volatile, unstable people. Working alone or in isolated areas may also contribute to the potential for violence. Fortunately, workplace violence incidents can be prevented when a supervisor is trained to handle potential violence in a way that protects everyone from harm.
This session is intended for supervisors who play an important role in preventing violence, recognizing potential threats, defusing violent situations, and training employees to follow proper security procedures.

Course Duration: 28 min

Learning objectives:

At the completion of this course, the participant will be able to:
  • Identify the causes of workplace violence
  • Recognize the warning signs of potential violence
  • React appropriately to employee grievances
  • Recognize the importance of security procedures
  • Determine the safest way to respond to violent acts
  • Provide effective post-incident assistance

Associated libraries

This course is included in the following libraries. Click on any library name to learn more.