Sales and Service
Understanding Product Features and Benefits
Course description
The main objective of this session is to help you understand the importance of features and benefits in sales. By the time the session is over, you should be able to understand the relationship between features and benefits, identify features vs. benefits, sell effectively using benefits, identify your products’ features and benefits, know why to avoid selling features, identify the benefits that appeal to clients, and use the F.A.B. sales technique.
Course Duration: 12 min
Learning objectives:
At the completion of this course, the participant will be able to:- Understand the relationship between features and benefits
- Identify features vs. benefits
- Sell effectively using benefits
- Identify your products’ features and benefits
- Know why to avoid selling features
- Identify the benefits that appeal to clients
- Use the F.A.B. sales technique