Sales and Service

Telephone Sales Techniques: Cold Calls and Prospecting

Course description

The main objective of this session is to help you become a more effective cold caller. By the time the session is over, you should be able to: Define “cold call”; Identify what you’re selling during the call; Understand the importance of research; Develop a script for cold calls; Call with the right tone of voice; Handle rejection that comes with cold calling, and Follow up successfully.

Course Duration: 16 min

Learning objectives:

At the completion of this course, the participant will be able to:
  • Define “cold call”
  • Identify what you’re selling during the call
  • Understand the importance of research
  • Develop a script for cold calls
  • Call with the right tone of voice
  • Handle rejection that comes with cold calling
  • Follow up successfully

Associated libraries

This course is included in the following libraries. Click on any library name to learn more.
All-Access: Full Suite
All-Access: Sales & Service
Sales