Leadership and Management
Handling Employee Complaints
Course description
Today, we’re going to talk about employee complaints. Employee complaints are a challenge for every supervisor. Regardless of your skill or experience, or how well you relate to employees, you’re likely to be faced with complaints from time to time. Handling complaints is difficult, but it is a necessary part of your job, and you need to do it correctly. Today, you’ll hear some useful suggestions that can help make this challenging task easier and more likely to end in a positive result for all.
Course Duration: 26 min
Learning objectives:
At the completion of this course, the participant will be able to:- Acknowledge employee complaints promptly and effectively
- Investigate complaints thoroughly and make fair decisions
- Decide when help is required to resolve a complaint
- Avoid pitfalls that could cause complaints to escalate into larger problems