Handling Customer Complaints

Course description

Effective complaint handling is one of the most important aspects of providing excellent service. The objective of this online training course is to help trainees handle customer complaints successfully. At the end of this training session trainees will be able to view customer complaints as opportunities and identify problems that prompt complaints.

Course Duration: 20 min

Learning objectives:

At the completion of this course, the participant will be able to:
  • View customer complaints as opportunities
  • Identify problems that prompt complaints
  • Handle complaints effectively
  • Satisfy customers who complain

Associated libraries

This course is included in the following libraries. Click on any library name to learn more.
All-Access: Sales & Service
Customer Service
Hospitality and Food Service Safety