Sales and Service

Guest Management

Course description

The main objective of this session is to help you improve your guest management skills. By the time the session is over, you will be able to understand the importance of guest management; identify requirements for effective guest management; integrate guest management responsibilities into your job; and assist the organization in managing guests well to assure satisfaction and loyalty.

Course Duration: 30 min

Learning objectives:

At the completion of this course, the participant will be able to:
  • Understand the importance of guest management
  • Identify requirements for effective guest management
  • Integrate guest management responsibilities into your job
  • Assist the organization in managing guests well to ensure satisfaction and loyalty

Associated libraries

This course is included in the following libraries. Click on any library name to learn more.
All-Access: Full Suite
All-Access: Hospitality