Sales and Service

Front Desk Operations

Course description

The main objective of this session is to help you maintain high quality front desk operations. By the time the session is over, you will be able to interact efficiently and effectively with guests; provide the highest quality service; handle all your duties professionally and successfully; resolve any problems or complaints quickly and cordially; and encourage guest satisfaction and loyalty..

Course Duration: 30 min

Learning objectives:

At the completion of this course, the participant will be able to:
  • Interact efficiently and effectively with guests
  • Provide the highest quality service
  • Handle all your duties professionally and successfully
  • Resolve any problems or complaints quickly and cordially
  • Encourage guest satisfaction and loyalty

Associated libraries

This course is included in the following libraries. Click on any library name to learn more.
All-Access: Full Suite
All-Access: Hospitality