Sales and Service
Customer Service: How to Promote Excellent Service Among Your Staff
Course description
The objective of this online training course is to prepare supervisors to train and encourage their employees to provide the highest level of service to all customers. At the end of this training session supervisors will understand what customers expect from their employees, be able to create a customer-oriented focus in their department, and train employees to deal effectively with customers’ problems, and improve overall customer satisfaction.
Course Duration: 23 min
Learning objectives:
At the completion of this course, the participant will be able to:- Recognize that all employees have customers
- Understand what customers expect from your employees
- Create a customer-oriented focus in your department, and train employees to deal effectively with customers’ problems
- Improve overall customer satisfaction