Business and Professional Skills
Conflict Resolution for Employees
Course description
This course is about conflict resolution. We all probably experienced conflict at some times. Conflict is a sharp disagreement. It generally involves the clash of ideas, interests, or personalities. During this session we’re going to show you some basic conflict resolution skills and techniques you can use to manage the conflicts in your workplace more effectively.
Course Duration: 30 min
Learning objectives:
At the completion of this course, the participant will be able to:- Identify common types of workplace conflict
- Understand four common conflict areas, which are communication conflicts, task conflicts, relationship conflicts, and value conflicts
- Understand tips to handle conflict effectively