Business and Professional Skills
Confident Supervisor: Difficult Conversations
Course description
Supervisors face times when difficult conversations may be necessary. Though the subject matter may vary, the feelings of dread are the same for both the supervisor and the employee receiving the news. This course will help arm supervisors with tips and tools to help make difficult conversations more bearable and effective.
Course Duration: 21 min
Learning objectives:
At the completion of this course, the participant will be able to:- Understand that difficult conversations are necessary
- Pick the appropriate venue in a private setting for these conversations
- Learn how to set the proper tone and have an accurate and honest message
- Use respectful and appropriate terms when having difficult conversations