Topic: Sales & Service

Excel – Intro to Power Pivot (2024)

Power Pivot is an Excel add-in you can use to perform powerful data analysis and create sophisticated data models. With Power Pivot, you can mash up large volumes of data from various sources, perform information analysis rapidly, and share insights easily.
In this course we’ll show you everything you need to know in order to install and start using Power Pivot in Excel.

Learning PowerPoint 2019 – Expert (TOSA)

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will make you a more productive communicator using PowerPoint. The material is aligned with the Level 5 Expert TOSA Certification.

Microsoft 365 Admin Tips and Tricks

As an administrator, you know the importance of streamlining user, device, and configuration management to ensure a safe and secure environment for your users and your company. In this course, Amy Babinchak, Microsoft 365 MVP, shows you how to administer and secure Microsoft 365 tenants for your organization. Learn how to access the Microsoft 365 admin center and perform necessary tasks within the platform. You’ll also learn tips and tricks from Amy based on her years of experience. By the end of this course, you’ll be impressing your colleagues with your ability to manage the Microsoft 365 environment for your organization.

Windows 10 Essentials (2024)

Navigate the Windows 10 platform with ease! Windows 10 combines the best features of previous versions with a more traditional navigation structure and layout that users prefer, plus many new modern benefits. Our trainer, IT professional Ben Burris, will show you not only how to navigate Windows, but also how to personalize many of its features. You’ll learn the different log-in options, and how to customize both the Start menu and the taskbar. You’ll also learn about Snap and Task view, which are great tools for dealing with multiple windows. One of the most important features in Windows is file management, and Ben will show you how to use File Explorer effectively. Then you’ll pick up some tips and tricks for working in Edge, Microsoft’s newest browser. You’ll also learn how to access the app store to find additional apps to download. Take our Windows 10 Essentials course to learn more about this version of Windows and how you can use it most effectively.

Excel in 30 Minutes: Worksheets and Workbooks (Basics 9 of 10)

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to manage multiple worksheets and workbooks and easily view and compare data. This course is one of 10 30-minute courses.

Mastering Excel 365 – Basics (2025)

Microsoft Excel is the most popular data analysis tool in the workplace, so using it effectively is a crucial skill for any business professional. In this course you’ll learn to make your spreadsheets easily readable and visually appealing, while including complex functions and summary reports. Excel expert Kathy Jones will also show you how to address function errors, customize your charts, and create and use tables and PivotTables to easily manipulate and summarize your data.

OneDrive in 30 Minutes (2024)

Microsoft’s OneDrive (the free, personal version) and OneDrive for Business (the corporate version included in most Office 365 plans) share the same mission: to allow easy access to your documents and files from any device, any time, virtually anywhere. From saving files to securely sharing them with others, OneDrive offers many features for home and work for beginners as well as more experienced users. Take this course and discover the full potential of OneDrive.

Communication Skills for Employees

This training session is going to talk about the skills required for effective communication on the job. Communication is the process by which people create and share information, and ideas with one another in order to reach mutual understanding and get work done. Effective communication in the workplace is therefore the foundation of positive and cooperative working relationships and productive, successful performance.

Identifying Customers’ Needs

The objective of this online employment training course is help trainees identify and meet customers’ needs, an important step in creating loyal customers. At the end of this training session trainees will be able to recognize the importance of correctly identifying customers’ needs, ask the right questions to accurately identify needs, identify and take advantage of cross-selling opportunities, and present products, services, and solutions that meet customers’ needs.

Mastering Outlook 2019 – Basics

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be managed automatically or handled in a fraction of the time. Use this course to brush up on your Outlook skills, so you can make the leap from novice user to Outlook master.