This course is about planning and conducting effective meetings. Poorly planned and conducted meetings often serve little purpose and waste valuable resources. Just consider the cost of a meeting involving 10 people that runs for half an hour. That adds up to 5 hours’ worth of salaries and time taken away from other productive work. Yet meetings also can be an excellent way to handle many important aspects of your business. Knowing how to plan and lead focused, efficient meetings is, therefore, an important supervisory skill.
In this session, we’re going to talk about the termination process. We’ll focus on what you need to know—from the legal issues to the practical steps involved—when you terminate an employee. Firing an employee is probably the most unpleasant and difficult task you’ll have to face. Nevertheless, such a decision must sometimes be made. After today’s training session, you’ll be better prepared to make it in a way that promotes the best interests of the organization while protecting employee rights.
This session will guide you through a variety of topics that will help you understand the main principles of lean project management. By the time the session is over, you should understand the concepts of eliminating waste, creating value, executing faster, and creating a sense of accomplishment among your project team.
Supervisors face times when difficult conversations may be necessary. Though the subject matter may vary, the feelings of dread are the same for both the supervisor and the employee receiving the news. This course will help arm supervisors with tips and tools to help make difficult conversations more bearable and effective.
Problems are a fact of your daily working life. You can’t avoid them. The best you can do is recognize them and try to solve them before they cause more problems.
Learning to identify problems and develop effective solutions is one of the biggest challenges any supervisor faces. At the same time, the skill with which you deal with problems on the job has a direct impact on your effectiveness as a supervisor and on your career success.
The problem-solving methods you will learn in this session can help you identify and resolve work problems more quickly and effectively, and consequently, be more successful in your job.
Organizations grow and prosper when they encourage-and act upon-employee input.
Your employees-the people who make the products, serve the customers, and perform all those essential functions-often have valuable insights into ways to save money, improve our operations, and enhance our competitive advantage.
Today, we’ll focus on ways to tap into this rich source of ideas for improvement.
The main objective of this session is to help you improve your listening skills. By the time the session is over, you should be able to understand the importance of listening; improve listening skills; use skills to listen more effectively on the job; and become more successful as a result of all you learn from listening.
The purpose of today’s training session is to make sure you understand what’s required of you.
Today, we’re going to talk about business ethics. With all the pressures and concerns you face on the job, you might think that ethical concerns would be low on your list of priorities. But that would be a mistake.
Ethical conduct by all employees is essential for a business to succeed and prosper. In our organization we require all employees to act ethically at all times on the job.
Whether we work alone or with a large number of people, eventually all of us have to speak in front of people or give a presentation. The good news is that the skills are the same whether you’re speaking to an auditorium filled with people or just making a toast at a fellow employee’s farewell party. Once you acquire some simple skills and know how to prepare, anyone can be a good speaker. Before you know it you will be speaking in front of people with ease and confidence.
This course is about conflict resolution. We all probably experienced conflict at some times. Conflict is a sharp disagreement. It generally involves the clash of ideas, interests, or personalities. During this session we’re going to show you some basic conflict resolution skills and techniques you can use to manage the conflicts in your workplace more effectively.
